Just a few of the letters and comments from Residents & Relatives...

Throughout our website you can read quotes from residents and relatives and below have brought together a few extracts from letters written about us and our services together with comments on the right that have been left in our comments book.

Letter written to the Daily Mail & published from one of our residents:

Having read in your paper of the many Elderly Care Homes that are dreadful, I want to let you know that ours is great.

I am 89 years old, almost all my fellow residents are in their 90’s, it is a family run home and all 22 residents are part of this big family where nothing is too much for our carers – breakfast in bed if we wish, choices of menu with cheese board at lunch and supper, and the rest of the day punctuated with tea and cakes and if you want a drink during the night, just ring your bell and order it.

We have Tai Chi classes and several afternoons a week we have either visiting speakers, musical entertainment or whist and scrabble sessions, the owners have just installed a home cinema in the lounge so we can watch films or photos on a big screen, we watched the Kings’s Speech last week.
All this is set in a big house with beautiful views.  So, instead of being lonely or worrying about getting the next meal, we have friends all around us and the security of knowing that we have carers who will instantly notice if we are a bit peeky and give us warm and personal care. 
At The Coombe House, our twilight years are, indeed, happy years.

Extract from letter written by the family of a resident :

Her views on Coombe House included the following two remarks which we all think summed up how she felt about living there were;

“I really have fallen on my feet here” (in reference to Coombe House)
“I wish I had moved here earlier so I could have had more time to enjoy myself”

She saw the staff not as staff but as friend who really cared not just for her, but about her.  She would have been so glad to know that they cared enough to come to her funeral.

Extract from letter written by the son of a resident

I would like you to know how much I appreciate the care that my mother received during the two and a half years that she was resident at Coombe House.  She could not have been better cared for and I am so grateful to you and to all the staff who looked after her so well.

Extract from a letter written by the family of a resident

There was always a happy atmosphere at The Coombe House.  Everyone was helpful and nothing was ever too much trouble.  XX particularly enjoyed the food.

When it became apparent that XX would need extra care we were grateful and delighted that she could remain with you. Not only did you care for XX but the support you showed my family and me is very much appreciated.

You can read more comments about our care home from relatives here.

From our comments book...

A West Berkshire Care Quality Co-Ordinator Lay Visitor commented: “This is the gold star for local residential homes… 10/10… In this case I cannot identify any improvements that would benefit clients”

After our summer party from JW:
‘thank you for a very happy day with our relatives, how you must have all worked hard to give us very good food.  I feel very lucky to be here so well looked after’

‘Thanks to all of you for making xx’s first year such a good experience, we are so grateful’

‘xx seems very happily settled here and Mini (the cat) seems happily settled in her room also!’

After a musical evening from a resident:
 …all the hymns we knew, so made a good chorus.  Afterwards we had refreshments, little finger eats, and sweet cakes…nice to have  a chat with everyone and we look forward to meeting again, in the future we hope…many thanks to all. 

After an evening of music, poetry & readings:
..I appreciate the efforts that the staff make to enable us to enjoy this shared experience, rounded off with drinks and a light supper….

From the son of a late resident:
I would like you to know how much I appreciate the care that my mother received during the two and half years that she was resident at Coombe House.  She could not have been better cared for and I am so grateful to you and to all the staff who looked after her so well.  It cannot have been any easy task during the last six weeks of her life’.

From a retiring GP:
…you have constantly offered a wonderful standard of care to all your residents…..

From son and daughter of a resident:
…a big thank you for the lovely lunches we have enjoyed here when visiting Mum.  You have always made visitors as well as residents extremely welcome.  And the care you provided is second to none…